July 2025 Product Enhancements from Global
As part of our ongoing commitment to innovation, transparency, and operational excellence, Global is proud to share our July 2025 product release notes for both Global CORE and Global Prime CRM.
These updates incorporate direct feedback from our partners and our ongoing efforts to address real challenges that DSPs encounter daily.
Global CORE Product Release Notes
Release Name: Global CORE July 2025
Release Date: July 2025
Product Areas Affected: Global Direct Pay, Webhooks
Summary
This release strengthens our Webhook offerings and introduces custom routing rules for Global Direct Pay, underscoring our commitment to equipping every user with the tools they need to operate efficiently.
New Features
| Feature | Description | User Impact | Business Benefit |
| Global Direct Pay – ACH Sweep Bundles | Created custom ACH Sweep Bundle that will separate GDP payments into different Fee Accounts per the Creditors’ instructions. | Unseen to the user, but ensures funds will be processed correctly by the creditor. | Improvements to the GDP process deepens Creditor Relationships and ensures support for current GDP Creditors. |
Improvements
- Webhooks: The Lockbox Deposit Webhook now includes the Current and Pending balances
Global Prime Product Release Notes
Release Name: Global Prime July 2025
Release Date: July 2025
Product Areas Affected: Workflow Automation, Admin Control, Reporting, Communication Enhancements
Summary
This release focuses on advancing workflow automation, streamlining admin controls, enriching reporting, and improving communication capabilities within the CRM. These updates aim to boost productivity, optimize decision-making, and deliver greater value to both teams and clients. Developed in close collaboration with client feedback and market trends, this release supports our dedication to building the most robust and intelligent CRM for debt settlement providers.
New Features and Enhancements
1. Workflow Automation & Admin Control
| Feature | Description | Impacted Users | Business Benefit |
| Multi-settlement simulation | Supports multiple offers per tradeline in the CRM, with the ability to set a preferred offer on the negotiator task for cash flow comparison. | Negotiation Teams | Improves negotiation strategies leading to better settlement outcomes for clients. |
| Client Program Payoff Calculator | Leveraging AI, it automates and accelerates program graduation by accurately calculating the total payoff, including outstanding payments, fees, deposits, and potential settlements. | Service Agents, Clients | Enhances client support with faster, data-driven payoff assessments. |
| Prime Express UI | Features a condensed UI with a simplified user experience for a better onboarding process for sales teams. | Sales Teams | Improves productivity of sales users and drives better conversion. |
| Admin Setup for Holiday/Office Hours | Allows administrators to configure and manage working schedules and holidays for each office location. | CRM Admins | Provides better visibility, customization, and planning around business availability. |
2. Reporting
| Feature | Description | Impacted Users | Business Benefit |
| Lead Push QC Report | Validates leads pushed to call centers, along with key metadata such as send time, customer status, and trigger rules. | Sales Managers | Eliminates the need for third-party vendor involvement in log validation. |
| Agent-Manager Relationship Reporting | Allows users with appropriate permissions to define and manage agent-manager relationships directly within the CRM. | CRM Admins | Improves team visibility and enables filtered reporting and dashboard views based on team structure. |
3. Communication Enhancements
| Feature | Description | Impacted Users | Business Benefit |
| Call Quality/Scoring | Enables users to record and update call quality directly from the Call Logs screen, with proper permission controls. | Service Agents | Enhances visibility and accountability over call performance by rating calls on a standardized 0–10 scale. |
| Configure Custom Call Waiting Messages | Allows users to set up personalized audio messages to be played during calls on hold. | Sales & Service Agents | Covers incoming calls on hold, based on staff shortages, unexpected high call volume, processing delays, holidays, and more. |
Ongoing AI Research & Automation
We are actively investing in AI research to develop innovative use cases that improve key operational metrics. Our focus includes increasing call conversion rates, growing settlement volumes, ensuring draft compliance, and maximizing fee strategies. Using advanced AI techniques, we aim to automate and refine these processes, helping your team achieve better results, boost efficiency, and deliver superior client outcomes.
These enhancements highlight our ongoing commitment to delivering meaningful, partner-driven innovation. Whether you’re aiming to improve operational efficiency, increase agent productivity, or better serve your clients, Global’s platform continues to evolve to meet your needs and drive results.
Call Premier Support or contact your Global Account Executive to schedule a personalized demo with our sales team.