November 2025 Product Enhancements from Global
As part of our ongoing commitment to innovation, transparency, and operational excellence, Global is proud to share our November 2025 product release notes for both Global CORE and Global Prime.
These updates incorporate direct feedback from our partners and our ongoing efforts to address real challenges that DSPs encounter daily.
Global CORE Product Release Notes
Release Name: Global CORE November 2025
Release Date: November 2025
Product Areas Affected: Webhooks, One Time Deposits
Summary
This release keeps users at the forefront with improvements that enhance the user experience and ensure clarity across our platforms. We continued work to support Payload Versioning on Webhooks, ensuring that each company can customize a Webhook to perfectly support their needs, and added acknowledgement language to the One Time Deposit Workflow. Exciting new offerings are coming in early 2026!
Improvements
- Webhooks: Behind the scenes work continued to strengthen our webhooks offering to support Payload versioning.
- One Time Deposits: Added acknowledgement language to the One Time Deposit modal to ensure Clients understand that this deposit does not replace or alter their existing ACH Draft schedule.
- New offerings coming in early 2026: We can’t wait to show you what else we’ve been working on!
Global Prime Product Release Notes
Release Name: Global Prime November 2025
Release Date: November 2025
Product Areas Affected: Automation, Platform Reliability, Productivity Analytics, Customer Approvals
Summary
November delivered advancements in litigation controls, operational compliance, negotiation intelligence, customer stability, and workforce optimization. Enhancements focused on automation integrity, platform reliability, agent productivity analytics, and customer confidence in approvals.
New Features and Enhancements
| Feature | Description | Impacted Users | Business Benefit |
| Litigation Controls | Strong litigation safeguards & enforced workflows | Negotiators, Compliance | Increased compliance confidence |
| Attorney Assignment Governance | Clear attorney ownership & automation | Compliance | Consistency, improved execution |
| Negotiation Automation | Quality servicing | Negotiators, Compliance | Error reduction |
| Workflow Synchronization | Improved flow between negotiations & CSR | Agents, Supervisors | Consisitency, improved execution |
| Agent Productivity Enablement | Auto-open records, workflow efficiencies | Agents, Supervisors | Productivity gains |
| Operational Analytics | Pause analytics & visibility tooling | Agents, Supervisors | Workforce optimization |
| Customer Experience Enhancements | Smoother interaction experiences | Agents, Supervisors | Improved experience |
| Scalability Enhancements | Faster onboarding & operational scaling | Agents, Supervisors | Growth enabler |
| Platform Stability & Cleanup | Quality, reliability & performance tuning | Compliance, Technology | Improved confidence |
These enhancements highlight our ongoing commitment to delivering meaningful, partner-driven innovation. Whether you’re aiming to improve operational efficiency, increase agent productivity, or better serve your clients, Global’s platform continues to evolve to meet your needs and drive results.
Call Premier Support or contact your Global Account Executive to schedule a personalized demo with our sales team.
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