December 2025 Product Enhancements from Global

January 13, 2026

Global Holdings

As part of our ongoing commitment to innovation, transparency, and operational excellence, Global is proud to share our December 2025 product release notes for both Global CORE and Global Prime.

These updates incorporate direct feedback from our partners and our ongoing efforts to address real challenges that DSPs encounter daily.

Global CORE Product Release Notes

Release Name: Global CORE December 2025
Release Date: December 2025
Product Areas Affected: Re-Open Clients

Summary

This release puts the power back in our users’ hands, ensuring a smoother, more efficient process when recently closed clients are reopened. Eligible Clients can now be reopened via the DSP Portal or Web Services, without the need for additional emails or documentation.

New Features

Feature	Description	Impacted Users	Business Benefit
Re-Open Clients	DSPs can now self-service reopening clients that were closed within the last 30 Days	DSP Portal and Web Services	Removes unnecessary wait time and helps clients resume drafting faster

Improvements

Ongoing Platform Enhancements: We’ve delivered behind-the-scenes updates designed to keep our platform modern, efficient, and dependable.

Global Prime Product Release Notes

Release Name: Global Prime December 2025
Release Date: December 2025
Product Areas Affected: Automation, AI, Compliance, Communication

Summary

December introduced forward looking capabilities in risk and dispute management, automation intelligence, communication visibility, compliance advancement, and UI scalability. These improvements strengthened trust in data and workflows, enhanced compliance audit readiness, improved agent communication experience, and laid critical groundwork for future AI-powered capabilities, ensuring Prime is well positioned entering the new year.

New Features and Enhancements

Feature	Description	Impacted Users	Business Benefit
Creditor Data Accuracy	Improved scrub precision & creditor accuracy	Negotiators, Compliance	Increased compliance confidence
Settlement Intelligence	Smarter settlement processing logic	Negotiators, Compliance	Fewer disruptions
Call Visibility Enhancements	Hold timers & clearer call states	Agents, Supervisors	Increase productivity & quality assurance
Post-Call Intelligence	Improved post-call status accuracy	Agents, Supervisors	Workforce clarity
Compliance Enhancements	Stronger recording, tagging & retrieval	Agents, Supervisors	Governance maturity
Customer Transparency Enhancements	Clearer portal & transaction clarity	Agents, Supervisors	Better customer experience
Role Grouping Foundations	Future routing & workforce capability	Agents, Supervisors	Operational maturity
Platform Stability & Resilience	Performance, quality & reliability reinforcement	Agents, Supervisors	Reduced risk

These enhancements highlight our ongoing commitment to delivering meaningful, partner-driven innovation. Whether you’re aiming to improve operational efficiency, increase agent productivity, or better serve your clients, Global’s platform continues to evolve to meet your needs and drive results.

Call Premier Support or contact your Global Account Executive to schedule a personalized demo with our sales team.