Global Prime
The Operating System for Debt Settlement Providers
Global Prime is the intelligent operating system built specifically for debt settlement providers (DSPs).
It powers growth, compliance, and intelligence across the entire debt settlement lifecycle – from lead acquisition and enrollment through negotiation, settlement, and ongoing service.
Unlike traditional CRMs, Global Prime is not a database or a collection of disconnected tools. It is a real-time operating system that unifies sales execution, customer service, negotiation workflows, compliance controls, voice operations, payments, and analytics into one connected platform.
Designed for the regulatory and operational complexity of debt settlement, Global Prime enables DSPs to move faster, operate with confidence, and scale without sacrificing compliance or control.
$15B
Billions in transactions processed annually.
40%
Our system reduces DSPs’ manual processing workload by up to 40%, reducing errors and delays.
Sales & Growth
Convert Faster.
Grow Smarter.
Global Prime accelerates growth by orchestrating every step of lead engagement and enrollment inside a single operating system. Lead sources, campaigns, affiliates, and agents operate in sync, ensuring opportunities are acted on instantly and consistently.
AI-driven automation routes opportunities, adapts scripts in real time, and enforces compliance guardrails before enrollment occurs. Enrollment workflows move seamlessly from first contact to signed documentation, without manual handoffs or disconnected systems.
Leadership gains immediate visibility into performance across channels, partners, and teams to turn enrollment activity into actionable intelligence.
Result: Faster enrollments, higher conversion rates, and controlled, compliant growth for DSPs.
Read Our Global Onboarding Automation (GOA) AI Case Study
Service & Negotiation
Deliver Exceptional Service and Confident Settlements
Global Prime powers service and settlement operations by connecting teams, data, and approvals in real time. Every customer interaction, task, and settlement action is coordinated inside a single operating system, eliminating silos and guesswork.
Automation ensures follow-ups happen when they should, while intelligent forecasting tools provide clarity into balances, cash flow, and settlement readiness. Built-in approval queues and audit trails provide enhanced compliance capabilities before any settlement is finalized.
Customers stay informed through a dynamic portal that reflects live settlement progress, payments, and documentation to build trust while reducing operational strain.
Result: Faster settlements, improved consumer confidence, and end-to-end compliance enhancements.
Voice & Operations
Powering Every Conversation with Intelligence
In debt settlement, conversations are mission-critical. Global Prime embeds voice, compliance monitoring, and coaching directly into the operating system, so every call contributes to operational intelligence.
Calls are routed intelligently, recorded automatically, and analyzed in real time. AI monitors for disclosure accuracy and prohibited language, helping DSPs detect risk early and manage compliance at scale.
Managers can gain visibility into performance and quality without slowing teams down, while agents receive the support they need in the moments that matter.
Result: Higher-quality conversations, proactive compliance protection, and operational insight at scale.
Administration & Reporting
Control.
Compliance.
Clarity.
Global Prime gives debt settlement leaders centralized control and real-time visibility across the entire operation.
With our Global Insights dashboard built into the operating system, executives and managers can instantly view KPIs, conversion trends, service performance, and financial activity without manual reporting or disconnected tools.
Role-based permissions, approval workflows, and audit logs ensure every action and system change is secure, traceable, and compliant. Automated backups, controlled integrations, and proactive notifications give leadership confidence as the organization scales.
Result: Clear insight, stronger governance, and informed decision-making across the debt settlement lifecycle.
Introducing Global Prime Express
The Same Intelligence. Delivered Faster.
Global Prime Express offers the full intelligence, automation, and compliance capabilities of the Prime ecosystem, all without the complexity of custom integrations. Built for growth-stage and emerging DSPs, Prime Express enables teams to go live in weeks instead of months.
Perfect for DSPs who need:
- Fast implementation
- Automated workflows immediately
- Scalable infrastructure
- Compliance visibility from day one
- Prime Express allows organizations to launch quickly, automate faster, and scale confidently using the same technology trusted by the industry’s leading firms.
| FEATURE | GLOBAL PRIME | PRIME EXPRESS |
| Core Platform Functionality | ✓ | ✓ |
| API and Custom Integrations | Custom Deployment | Preconfigured |
| Onboarding Time | Scoping required | Accelerated |
| Data and Analytics (Global Insights) | ✓ | ✓ |
| Voice and Communication Layer | ✓ | ✓ |
| Workflow Automation | ✓ | ✓ |
| Best For | Enterprise DSPs | Scaling and Emerging DSPs |
Security and Compliance
- Fully compliant with NACHA, PCI DSS, and FTC regulations.
- Funds are held in FDIC-insured accounts, ensuring financial protection up to $250,000.
- Built-in compliance monitoring across all transactions minimizes risk exposure.
Other Solutions
Phone System
Voice and SMS capabilities for real-time consumer support when integrated with the Global Holdings CRM
Request a Global Holdings Demo
Streamline your operations and reduce compliance risks with Global Holdings. Reach out to us to learn more.
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