May 2026 Product Enhancements from Global

May 29, 2026

Global Holdings

As part of our ongoing commitment to innovation, transparency, and operational excellence, Global is proud to share this month’s product release notes for Global CORE.

These updates incorporate direct feedback from our partners and reflect our ongoing efforts to address the real challenges DSPs encounter daily.

Global CORE Product Release Notes

Release Name: Global CORE May 2026
Release Date: May 2026
Product Areas Affected: Client Accounts, Webhooks

Summary

This release delivers updates focused on client retention, platform integration, and webhook coverage. We’ve updated Inactive Account Management to give companies and clients more time and flexibility before an account is closed, with an extended 7-month inactivity window and a new override request process for exceptional situations. Two webhook updates expand real-time data availability for integrated partners: the new Charges Status Webhook delivers status and error notifications, and the Global Processing Webhook now covers deposit events alongside payments, with an enriched payload that includes transaction-class detail.

New Features

Feature	Description	Impacted Users	Business Benefit
Inactive Account Management Enhancements	The inactivity threshold for account closure has increased from 6 months to 7 months. Accounts identified as inactive will receive a warning notification at the 6-month mark, providing 1 month for outreach and action before closure is scheduled. In situations where there is a clear, time-sensitive reason an account should remain open, DSPs may request a closure override through their Premier Support representative. Clients may also contact Global Customer Support directly to discuss options. Overrides remain active for 6 months and are intended to serve as exceptions rather than a routine account management tool.	All	DSPs and clients have more time for re-engagement before account closure occurs. The override option provides an additional layer of flexibility for exceptional situations, while maintaining regular account activity as the primary method for keeping accounts open.
Charges Status Webhook	A new webhook event fires whenever a Charge status changes or a new error reason is generated, delivering real-time Charges information to integrated CRM systems.	Operations	Partner CRM systems can now receive timely, reliable Charges status updates automatically, reducing the time needed for error resolution and removing the need for manual sync job.
Global Processing Webhook: Deposits & Payload Enhancements	The Global Processing Webhook has been expanded to include deposits. The webhook now fires at the start and completion of deposits processing, mirroring the existing behavior for payments. The payload for both processing events now includes a TransactionClasses field, providing downstream systems with additional context about the types of transactions included in each processing run.	Operations	Partners integrating with the Global Processing Webhook now receive a more complete picture of daily processing activity. Deposit events and the new TransactionClasses field reduce the need for supplemental API calls, giving integrated systems richer, more actionable data with each notification.

Improvements

Ongoing Platform Enhancements: As always, we continue to deliver behind-the-scenes improvements across Web Services, Vendor Integrations, and other internal processes to ensure our industry-leading compliance standards are met and that users continue to have the best platform experience.

These enhancements highlight our ongoing commitment to delivering meaningful, partner-driven innovation. Whether you’re aiming to improve operational efficiency, increase agent productivity, or better serve your clients, Global’s platform continues to evolve to meet your needs and drive results.

Call Premier Support or contact your Global Account Executive to schedule a personalized demo with our sales team.