July 2026 Product Enhancements from Global

August 13, 2026

Global Holdings

As part of our ongoing commitment to innovation, transparency, and operational excellence, Global is proud to share this month’s product release notes for both Global CORE and Global Prime.

These updates come straight from partner feedback and our ongoing work to solve the real challenges DSPs face every day.

Global CORE Product Release Notes

Release Name: Global CORE July 2026

Release Date: July 2026

Product Areas Affected: Developer Portal, Web Services, Webhooks

Summary

This release focuses on improving access to technical resources for our developer partners, with automatic redirection to the developer knowledge base now available from the developer portal. It also strengthens the reliability of Web Services integrations, reducing the potential for interruptions or downtime. Looking ahead, we are excited to begin rolling out our new Payment Lifecycle Webhook, giving integrated partners a more complete, real-time view of payment status changes across the full lifecycle.

New Features

Feature	Description	Impacted Users	Business Benefit
Developer Knowledge Base Access	Developer Portal users can now reach specific documentation pages directly through a shared or bookmarked link, without navigating from the top of the knowledge base.	Developers	Cuts friction for technical partners looking up integration guidance and speeds up self-service troubleshooting.
Payment Lifecycle Webhook COMING SOON	We are expanding our webhook offerings to broadcast real-time payment status updates across the full payment lifecycle. Rolling out soon.	Integration Partners	Will give integrated partners a more complete, real-time view of payment status changes as they happen.

Improvements

Web Services Reliability: We strengthened the reliability of Web Services integrations, reducing the potential for interruptions or downtime and improving overall system stability.
Ongoing Platform Enhancements: We continue to invest in database performance and keeping our applications on current frameworks, the behind-the-scenes work that keeps everything fast and dependable.

Global Prime Product Release Notes

Release Name: Global Prime July 2026

Release Date: July 2026

Product Areas Affected: Search, Portal Visibility, Negotiator Tasks, CSR Tasks

Summary

This release sharpens the workflows your teams touch every day in Prime. You can now find a customer by phone number straight from the Navigation menu, without detouring through Advanced Search. A new Visible in Portal setting hands you control over exactly which documents customers see when they log in. And for accounts running negative cash flow, the Payment Planner now finds room to schedule settlement fees once cash flow turns positive again, so a tight budget no longer stalls the plan.

New Features

Feature	Description	Impacted Users	Business Benefit
Search by Phone Number	Search for customers by phone number directly from the Navigation menu, without opening Advanced Search.	All Users	Pull up the right record in seconds and spend less time hunting for customers.
Portal Document Visibility	A new Visible in Portal flag in Document Type settings lets you control which documents appear in a customer’s portal.	Customers	Show customers only what is relevant to them, and keep tighter control over what gets shared outside your team.
Negative Cash Flow Fee Scheduling	The Payment Planner can now schedule settlement fees on accounts with negative cash flow by finding the first point where cash flow returns to positive.	Negotiators	Negotiators get flexibility to schedule fees even when a customer’s budget is tight, with no manual workarounds.

Improvements

Change Logging: We expanded logging across several customer and settings changes for clearer audit trails.
Negative Cash Flow Navigation: Click the Negative Cash Flow warning in a negotiator task and the cash flow panel now jumps straight to the first future date with negative cash flow, instead of surfacing past entries or the start of the program.
Bulk Draft Labeling: Drafts added through Bulk Draft Changes now carry the label Monthly Draft instead of Extra Draft, so their purpose is clear at a glance.
CSR Task Postponement: Prime can now count weekends toward the maximum number of days allowed for postponing CSR tasks, when you configure those weekends as business days in Holidays/Working Hours settings.

These enhancements reflect our ongoing commitment to meaningful, partner-driven innovation. Whether you want to improve operational efficiency, increase agent productivity, or better serve your clients, Global’s platform keeps evolving to meet your needs and drive results.

Call Premier Support or contact your Global Account Executive to schedule a personalized demo with our sales team.