October 2025 Product Enhancements from Global

November 7, 2025

Global Holdings

As part of our ongoing commitment to innovation, transparency, and operational excellence, Global is proud to share our October 2025 product release notes for both Global CORE and Global Prime.

These updates incorporate direct feedback from our partners and our ongoing efforts to address real challenges that DSPs encounter daily.

Global CORE Product Release Notes

Release Name: Global CORE October 2025
Release Date: October 2025
Product Areas Affected: Client Website, DSP Portal, System Improvements

Summary

This release enhances the overall user experience across our platforms by improving clarity, consistency, and efficiency. Clients will notice a more accurate account status display, DSPs will note a smoother transfer creation process, and everyone benefits from our continued performance improvements behind the scenes.

Improvements

Client Website: To ensure the best possible user experience for clients using our Client Portal and to maintain consistent branding between all Global portals, we added a Close Pending Icon that displays the most accurate Account Status.
DSP Portal: We refined the default amounts and error messages when creating a new Transfer to provide a smoother, more efficient user experience.
Ongoing Platform Enhancements: We’ve made behind-the-scenes updates to keep our systems current, efficient, and best-in-class.

Global Prime Product Release Notes

Release Name: Global Prime October 2025
Release Date: October 2025
Product Areas Affected: Workflows, Reporting, Negotiation, Phone, Analytics & Customer Portal

Summary

October focused on strengthening litigation and negotiation governance, improving clarity in customer communication, enhancing the reliability of task automation, and boosting insights into agent productivity. Key releases ensured safer handling of sensitive workflows, more predictable operations, more accurate reporting, and better control over customer approvals and cancellations, ultimately reducing operational risk while improving execution confidence and user efficiency.

New Features and Enhancements

Feature	Description	Impacted Users	Business Benefit
Litigation & Negotiations	Stronger safeguards & visibility across litigation and negotiations	Negotiators, Compliance	Increased compliance confidence
Negotiator Controls	Supervisor approvals, prioritization logic, structured workflows	Negotiators, Compliance	Better outcomes
Attorney & Consultation Governance	Enforced consultation workflows before negotiations	Negotiators, Compliance	Improved auditability
Customer Communication Experience	Preference framework, multilingual messaging & clarity updates	Agents	Improved customer experience
Customer Approval Governance	Clean postpone/cancel handling with transparency	Agents, Supervisors	Reduced escalations
Cancellation Protection	Guardrails to manage cancellations safely	Agents, Supervisors	Revenue retention
Task Automation Stability	More reliable automation behavior	Agents, Supervisors	Error reduction
Agent Productivity & Operations	Better pause visibility, routing intelligence, improved phone workflows	Agents, Supervisors	Improved operational efficiency
Priority Handling Improvements	Better prioritization of important workflows	Agents, Supervisors	Better throughput
Call Handling & UI Enhancements	Easier DID and call handling	Agents, Supervisors	Productivity gain
Reporting Enhancements	Stronger reporting accuracy	All Users	Stronger data
Compliance Readiness	Improved compliance recording experience	Compliance	Governance maturity

These enhancements highlight our ongoing commitment to delivering meaningful, partner-driven innovation. Whether you’re aiming to improve operational efficiency, increase agent productivity, or better serve your clients, Global’s platform continues to evolve to meet your needs and drive results.

Call Premier Support or contact your Global Account Executive to schedule a personalized demo with our sales team.